Privacy Policy

Privacy Policy

This Privacy Policy explains how ALCRI AI LLC ("Company", "we", "our", "us") collects, stores, uses, discloses, and protects personal data when users interact with our services, including AI-powered automation, appointment-setting, CRM-based services, and digital communication tools.

We are committed to protecting your privacy and handling personal information responsibly and transparently in accordance with GDPR and international data protection standards.

1. Information We Collect

We may collect the following categories of personal information:

Identity data: Full name

Contact data: Email address, phone number

Business data: Company name, business details provided by user

Usage data: Browser information, IP address, device information, pages visited

Cookies & analytics data: Via standard tracking and analytics tools

AI interaction data: Questions, messages, requests, and content submitted to our AI systems

Technical diagnostic data: Performance, logs, error reports, feature usage

We do not knowingly collect data from individuals under the age of 18.

2. How We Use Personal Data

We process personal data only for legitimate business purposes, including:

To deliver and operate our AI and automation services

To respond to inquiries and provide customer support

To personalize and improve user experience

To perform analytics and optimize system performance

To develop and improve service features

For CRM and lead management workflows

For compliance with legal requirements

AI-Specific Handling

Your data is not used for training AI models, unless required for debugging, and never in a personally identifiable way.

AI processing may include automated decision responses and workflow triggers.

We may use anonymized or aggregated data to improve system performance.

3. Legal Basis for Processing (GDPR)

We rely on one or more of the following lawful bases:

Consent

Contractual necessity

Legitimate interest (service improvement & security)

Legal obligation

4. Data Retention

We retain personal data for a maximum of 12 months, unless:

The user requests deletion earlier

Extended retention is required for legal or security reasons

Data that has been anonymized may be retained indefinitely.

5. Cookies & Analytics

We utilize analytics-only cookies, such as anonymized tracking, diagnostic tools, and traffic measurement cookies.
We do not use marketing, retargeting, or profiling cookies unless explicitly stated in a future update.

Users can manage cookie preferences via browser settings.

6. International Data Transfers

Your data may be stored or processed in multiple countries through trusted service providers.
We ensure reasonable safeguards and contracts to protect user data, aligned with GDPR standards.

7. Third-Party Service Providers

We may share data with trusted processors, including:

Hosting providers (e.g., AWS / Cloudflare / Google Cloud)

CRM tools (e.g., GoHighLevel)

Analytics platforms (e.g., Google Analytics)

Payment processors (e.g., Stripe / PayPal)

All third-party processors must comply with industry security standards and use data only for contracted purposes.

8. Data Security Measures

We implement administrative, technical, and organizational measures including:

Encrypted data transmission (HTTPS/SSL)

Password & access control management

Limited employee access based on role

Secure cloud hosting with industry-grade protection

No unauthorized data sharing, renting, or selling

9. Your Data Rights (GDPR)

You have the right to:

Request access to your data

Request correction of inaccurate data

Request deletion ("Right to be Forgotten")

Request data portability

Withdraw consent at any time

Restrict or object to processing

Opt-out of non-essential communications

To exercise these rights, please contact [email protected].

10. Changes to the Policy

We may update this Privacy Policy periodically.
Updates become effective when posted.
Continued use of our services constitutes acceptance of updated terms.

11. Contact Information

For questions, requests, or concerns regarding this Privacy Policy:
📩 Email: [email protected]